You entered a bonus code but saw no free spins or deposit match added to your account. This usually happens because the code was applied to an existing account or the wagering conditions were not met.

Welcome Bonus or Free Spins Not Credited

After you make a qualifying deposit, the expected bonus does not appear in your bonus balance. The likely causes include:

• The bonus code was entered incorrectly or is expired.
• Your account already received a similar promotion.
• The deposit amount was below the required minimum.
• The payment method used is excluded from the offer.
• You already claimed a welcome bonus on a different account.

1. Go to your account settings and confirm you are logged in with the correct email address. Use your stake casino login credentials to access the correct profile.
2. Check the promo code field before depositing. Type the code exactly as shown, including any hyphens or capital letters.
3. Verify that your deposit amount matches the offer requirements. For example, if the offer requires a deposit of at least the base currency unit, ensure you meet that.
4. Review the terms of the promotion in your account bonus section. Look for a list of eligible payment methods.
5. If the bonus still does not appear, wait up to a few minutes. Some bonuses credit after a short delay.

Site or Games Not Loading on a Phone

You open the website on your mobile browser, but the page stays blank or shows an error message. The likely causes include:

• Your browser cache or cookies are outdated.
• Your internet connection is unstable or too slow.
• The website is blocked by your mobile carrier or network firewall.
• Your browser does not support the latest web standards.
• The stake casino website is under maintenance.

1. Close all browser tabs and restart your phone. This clears temporary memory.
2. Open your browser settings and clear the cache and cookies. For most browsers, go to settings > privacy > clear browsing data.
3. Switch from Wi-Fi to mobile data, or vice versa. This tests whether your network is the problem.
4. Try a different browser, such as Chrome or Safari. Ensure the browser is updated to the latest version.
5. Disable any VPN or proxy service you have enabled. These can interfere with the connection.
6. Visit the website directly by typing the URL into the address bar. Avoid bookmarks that may be outdated.

Deposit or Withdrawal Declined Due to Limits

You try to deposit or cash out, but the transaction is rejected with a message about limits. The likely causes include:

• Your daily, weekly, or monthly deposit limit is set too low.
• The withdrawal amount is below the minimum payout threshold.
• You have not completed the account verification (KYC).
• The payment method has its own internal limits.
• Your account has a pending withdrawal that blocks further requests.

1. Log in to your account at Stake bonus and go to the responsible gambling or limits section. Check your current deposit and loss limits.
2. If a limit is too low, request an increase. Some limits can be raised immediately, while others require a cooling-off period.
3. Verify that your withdrawal amount is at least the minimum shown in the cashier. If not, adjust your request.
4. Complete the KYC process by uploading a valid ID and proof of address. Without verification, withdrawals are often blocked.
5. Check if your payment method imposes its own limits. For example, some e-wallets cap daily transactions.
6. If you have a pending withdrawal, wait until it is processed before submitting a new one. Only one withdrawal can be active at a time.

Quick Reference

The table below summarizes each common problem, its usual cause, and the first check you should perform.

Each problem has a clear first check. For bonuses, confirm your code and deposit. For phone issues, clear your browser cache first. For payments, review your account limits and KYC status. These steps resolve most cases quickly. If they do not, the cause may be a temporary server issue or a specific restriction on your payment method.

To prevent most issues, always clear your browser cache before claiming a bonus and verify your account details before the first deposit.